> ## Documentation Index
> Fetch the complete documentation index at: https://docs.datavendor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Why an action is disabled or missing, and what to do about it.

Most blocked actions on DataVendor come from one of four rules: the action needs a team admin, a
vendor tier, a live listing, or supply DataVendor accepts. Find the symptom below.

## Account and access

<AccordionGroup>
  <Accordion title="A button is disabled with “Ask a team admin to complete this action.”">
    Moving money and making deals needs a team admin: buying, bidding, invoicing, accepting or
    rejecting bids, converting earnings, and withdrawing. Ask an admin to do it, or to make you an
    admin under **Settings → Members**. See
    [Members and admins](/overview/organizations-and-roles#members-and-admins).
  </Accordion>

  <Accordion title="I can only see the first page of the catalog">
    Vendor-only teams are behind the [browse gate](/overview/glossary#browse-gate) until they have
    2 live published listings. Hiding or archiving listings can lock it again. Buyer teams are
    exempt.
  </Accordion>

  <Accordion title="Wanted shows a preview with Request tier 2">
    Opportunities need Tier 2. Choose **Request tier 2** and sign the Platform Access Agreement;
    Tier 2 is granted as soon as you sign. See [Vendor tiers](/sell/tiers).
  </Accordion>

  <Accordion title="My buyer organization is still on the waitlist">
    Buyer access is invite-only, and DataVendor approves organizations from the waitlist at a
    managed pace. You can keep using other organizations meanwhile. See
    [Become a buyer](/buy/become-a-buyer).
  </Accordion>

  <Accordion title="My referral was not credited">
    A referral counts only the first time an organization gets vendor access, and only when you
    sign up through the referral link. An organization that already sells cannot be credited.
  </Accordion>

  <Accordion title="The API returns 403">
    The key's team has no marketplace role, the Mutual NDA has not been accepted, or a vendor-only
    team hit the browse gate with a search, filter, or cursor. See
    [Using the API](/overview/api#errors).
  </Accordion>
</AccordionGroup>

## Selling

<AccordionGroup>
  <Accordion title="My repository does not appear when I import or attach a codebase">
    Public repositories are hidden in Inventory and disabled in listing pickers, because buyers can
    already clone them. For a private repository, check that the account you connected can read it:
    on GitHub, choose **Manage in GitHub** in [Connectors](/sell/connect-your-accounts) and grant the
    app access to it.
  </Accordion>

  <Accordion title="A listing shows Copy failed">
    DataVendor could not save a copy of the repository, usually because the connection lost access.
    Choose **Reconnect** for that account in [Connectors](/sell/connect-your-accounts); the copy
    retries.
  </Accordion>

  <Accordion title="An asset kind shows Deprecated, or a listing says an asset type is not currently accepted">
    DataVendor no longer accepts new supply of that kind, such as Harbor tasks or standalone
    environments. Existing assets and listings that carry them keep working. See
    [What you can sell](/sell/what-you-can-sell).
  </Accordion>

  <Accordion title="List for sale is missing for an inventory asset">
    Codebases and Raw data with linked data can be listed from Inventory; other kinds cannot yet. List
    HUD tasksets from [Listings](/sell/listings/create-a-listing#from-listings), and
    [link data](/sell/inventory/overview#complete-an-asset) to proposed codebases first.
  </Accordion>

  <Accordion title="My listing is stuck at Needs attention">
    Open the listing and look at **Quality checks**. If **Required to publish** shows
    **Blocked**, a mandatory check failed: read the reason under the issue, edit the listing, and
    submit it again. A check marked **On our side** could not finish on DataVendor's side; choose
    **Run checks again**. If only **Verified badge** has issues, fix them and resubmit, or choose
    **Skip review** to reach **Ready** without the badge. See
    [Quality checks](/sell/listings/quality-checks#after-the-checks).
  </Accordion>

  <Accordion title="Hide from catalog is not offered">
    A listing that anyone has bought or sampled cannot be hidden, because buyers hold access to it.
    Archive it instead with **Archive listing**. See
    [Take a listing down](/sell/listings/manage-a-listing#take-a-listing-down).
  </Accordion>

  <Accordion title="My listing has no sample option">
    Only listings with HUD tasksets that hold at least two runnable tasks can offer a sample, and
    only once you set a **Sample price**.
  </Accordion>

  <Accordion title="I cannot withdraw">
    Withdrawals need settled earnings (14 days after payment), at least \$1,000 available, finished
    Stripe payout setup, a team admin, and no other withdrawal in progress. See
    [Get paid](/sell/get-paid).
  </Accordion>
</AccordionGroup>

## Buying

<AccordionGroup>
  <Accordion title="Buy now says Submit a PO instead of taking a card">
    Listings and accepted bids over \$5,000 pay by invoice. See
    [Pay by invoice](/buy/fees-and-payment#pay-by-invoice).
  </Accordion>

  <Accordion title="I cannot buy a listing again">
    An unpaid invoice blocks further purchases of that listing. Pay it, or choose **Cancel
    invoice** under **Purchases**.
  </Accordion>

  <Accordion title="I cannot place another bid">
    Your team can hold one open bid per listing. Wait for the vendor's decision; once a bid is
    rejected, you can bid again.
  </Accordion>

  <Accordion title="A download link stopped working">
    Download links are signed for one hour. Reopen the purchase under **Purchases** to get fresh
    links.
  </Accordion>

  <Accordion title="I deleted a copied environment">
    Choose **Copy environments to your team** again on the purchase; DataVendor restores the
    copy.
  </Accordion>
</AccordionGroup>

## Still have questions?

[Book a call with the DataVendor team](https://cal.com/team/hud/talk-to-us-data-vendor-platform) to
talk through your supply, buyer needs, or marketplace fit. Signed-in teams can also send feedback
from the app sidebar.


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